We’re renaming some of the NPS stuff ->
Hey Guys … hope you’re all well
We’re going to make a few adjustments to the naming that we use with the NPS Strategy … I think you’ll find that these changes match up better with the pieces of the strategy they’re associated with, making things easier to manage. Here’s what’s changing:
NPS (9-10) Form … is changing to -> NPS Referral Form
NPS (0-8) Form … is changing to -> NPS Retention Form
Additionally … the “Resolution Process” will be referred to as the “Retention Process” in the infographics
You’ll see these changes in the following places over the next 24 hours:
– In the widget titles (the left side of your dashboard)
– The names of the forms (what you select from the dropdown list when updating a contact)
– The NPS Strategy infographic: (click here ->) NPS Strategy
When your dashboard has been updated, you’ll see a list of several notifications at the top informing you that items have been removed and added to your dashboard … ignore them, and just click the “x”s to the right to remove them.
FYI – The supporting tutorial videos will be updated to reflect the new naming over the next few weeks.
Let me know if you have any questions … have a great day!
Rick
4 Comments
Brendan Stapleton
February 5, 2018Link isn’t working on my end
Rick Anderson
February 5, 2018I hit Publish too soon by accident … finishing up now and will post again in a few
Rick Anderson
February 5, 2018Post has been updated … apologies for confusion
Rick Anderson
February 5, 2018Everyone’s dashboard should now be updated … please reach out if you have any questions
Leave A Response
You must be logged in to post a comment.